Order Help

You can cancel any order that hasn't been handed to the courier yet.

If you have an account: sign in, open Orders, select the order and choose Request cancellation.

If you checked out as a guest: message us on WhatsApp with your order number. Most of our orders are guest checkouts, so this is the usual route.

We confirm by email, normally within one working day. Once the parcel is with the courier we can't cancel it — but you can refuse the delivery.

There's nothing to refund — with Cash on Delivery no money is taken until the parcel reaches you. If you cancel before dispatch, the order is simply closed and you owe nothing. Prepaid orders are refunded to the original payment method within 7–10 working days.

We hand orders to the courier within 0–2 working days. Delivery inside India usually takes 3–12 working days depending on your PIN code.

International orders take roughly 10–20 working days. We ship Monday to Saturday, excluding public holidays.

Ceramics travel a long way, and occasionally one doesn't survive the trip. Send us a photo on WhatsApp within 3 days of delivery and we'll replace it.

We arrange the return pickup from your address and you pay no shipping for it.

You have 7 days from delivery to return an item. It needs to be unused and in its original packaging.

We arrange a free pickup from your shipping address. Orders shipped outside India can't be returned — for those, cancelling before dispatch is the only option. Full detail is in the cancellation and returns policy.

Most of our stoneware and ceramic pieces are microwave and dishwasher safe — each product page says so under Specifications.

Two exceptions worth remembering: wooden lids must be washed by hand and dried properly, and MDF coasters should never be soaked. Avoid moving any ceramic straight from hot to cold — thermal shock, not ordinary use, is what cracks stoneware.

Because a person made it. Our glazes are applied by hand and react differently in every firing, so colour depth and brush detail vary from piece to piece. That variation is the point of buying handmade rather than factory-printed — it isn't a fault, and it isn't grounds for return on its own.

Anything above ₹25,000 is handled as a bulk enquiry, with its own pricing and lead times. Fill in the B2B enquiry form and we'll come back within 1–2 working days with a catalogue. GST applies on all bulk orders.